Frequently Asked Questions
How long will my order take to ship?
All orders placed will be processed within 48-72 hours your purchase (With the exception of National Holidays or States of Emergency). Once they are processed, they will be shipped within 7-10 business days depending on the destination. You will receive the tracking number as soon as one is issued so that you have a better idea of the exact delivery date.
What grade of hair does Lush Crush Sell?
Lush Crush sells bundles, closures and wigs that are at least Grade 12A. Our bundles are 100% virgin unprocessed human hair from one donator with thick ends and strong human hair structure. Grade 12A human hair bundles can be styled and restyled, have heat applied (we do not recommend temperatures above 370 degrees F), be colored and/ or bleached. Each weft is doubled stitched to prevent shedding. Avoiding cutting the wefts during installation to maintain the integrity of the wefts. If cared for correctly, these bundles can last for years with regular use.
Can I place custom orders for colored or bleached hair?
The quick answer is “Not Yet”. Lush Crush hopes to offer a wide arrange of colored, bleached and custom wigs, bundles and closures in the near future. If you would like to be the first to know about upcoming product releases and other promotions, please signup for the Lush Crush newsletter below!
Can the hair be straightened or curled?
Feel free to style your bundles as you would your own hair. You can use hot tools to style the hair however you choose. Keep in mind that unlike your natural hair the extensions do not have all the nutrients that a strand growing from your scalp will. The bundles can suffer from heat damage which will cause breakage and dryness. So make sure that you use a heat-protecting product (a light serum or spray), condition your hair, and protect it during sleep hours.
Can I color my bundles?
For now, our bundles come in their natural 1B shade, but if you choose to color treat them that is up to your discretion. Any chemical processes should be done by a professional or at least consulted by one. This purchase is an investment for you and chemically altering the hair can possibly damage it. Although our virgin hair extensions can handle a coloring process very well, please be cautious. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed, causing fraying, breakage, dryness, and tangling. This in turn will affect the overall look and feel of your hair. Chemical damage has no reverse button, and we at Lush Crush will not be held liable for any damages.
Do Lush Crush Bundles shed?
Minimally, no hair is absolutely perfect. Our bundles are double-stitched machine wefted, to minimize shedding to nearly nothing. You may see a few strands here or there while detangling or styling, but nothing troubling or excessive. When washing be sure to detangle while the hair is wet, and preferable with the aid of a conditioner or detangler to increase the amount of “slip” and decrease snagging and breakage. The most effective way to avoid shedding is by sealing the wefts. Follow the link to see a youtube tutorial on how to seal your wefts before use. https://www.youtube.com/watch?v=4RIXT_60Bk0
How long does this hair last?
Our extensions can last through multiple installs. However, the lifetime of your extensions depends heavily on how well they are cared for. On average our customers can use their extensions from 6 to 8 months if cared for properly.
How should I care for my hair?
All virgin hair reacts differently to product and regimens. Please be mindful to stay away from ingredients that can strip your extensions of moisture such as parabens, sulfate, and silicone. These products usually tend to have a high alcohol content which dehydrates the hair follicle of its nutrients. Heavy oils are also not necessary to care for your extensions as it can weigh down your hair pattern. By rule of thumb, we recommend co-washing your bundles weekly and shampooing bi-weekly to rid your bundles of any excess product. Deep conditioning can be done as needed.
What products do you recommend I use?
With no two heads being alike, our customers have a variety of experience with different textures as well as their daily maintenance of their extensions. Over the years we have collected knowledge regarding what works best. Our customers highly suggest product lines such as Crème of Nature, Carol’s Daughter, Cantu, As I Am, and more. Even though our customers suggest these products, your extensions may not respond in the same manner. If you have any further questions regarding your hair maintenance routine, please contact us directly via email at Info@lushcrushbundles.com.
How many bundles should I order?
The key to determining how many bundles to purchase depends on the lengths you are wanting. As all bundles are the same weight (3.3oz), the longer bundles have shorter wefts, and the shorter bundles have longer wefts. For a full sew-in, we recommend 3-4 bundles of hair. For lengths over 18”, we recommend ordering 4-5 bundles of hair. If you desire an install with a lot of volume, you will need 4-5